Loymax SmartCom
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  • What is Loymax SmartCom?
  • Main
    • Main feature
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  • Features
    • Segmentation
      • Segment builder
      • List of segments
      • RFM segments
      • Tags
    • Mass mailings
      • Mailing list
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      • Push mailings
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      • Creating a campaign
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        • Added a product to the container
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        • Getting into segment
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      • Actions
        • Actualize filter
        • Select customers from segment
        • Run A/B test
        • Assign call
        • Accrue points
        • Accrue bonuses in the loyalty program
        • Limit number of participants
        • Limit poll
        • Send push
        • Send SMS
        • Send e-mail
        • Filter customers
        • Wait X minutes/hours/days
        • Wait until date
        • Check e-mail status
        • Report manager
        • Set tag
      • Campaign report
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    • Control group
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  • Usage
    • Quality of contact information
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    • Recommendations for quality mailings
      • Postmasters
      • DNS configuring
      • Warming up IP address
      • Avatar for mail
  • integration
    • Complete integrations
    • Data exchange
      • Introduction
      • Data structure
      • File exchange
      • SQL server data
      • REST API
      • Data exchange bus
    • JS tracker
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  • Setting up the action:
  • Example of action:
  1. Features
  2. Campaigns
  3. Actions

Check e-mail status

PreviousWait until dateNextReport manager

Last updated 1 year ago

ActionCheck e-mail status can be implemented after using the Send e-mail action. This allows you to implement different chains for customers depending on their reaction to the e-mail.

Possible e-mail statuses:

  • Undelivered;

  • Delivered, not read;

  • Read, no transition;

  • Read, transition occurred.

Setting up the action:

  1. Create the Check e-mail status action;

  2. Create the required number of child actions;

  3. Edit the Check e-mail status action and specify criterion for each option. The criterion is the customer's reaction to the e-mail.

Example of action:

Example of implementing the Check e-mail status action.

Send an e-mail, wait 3 days. Then check the e-mail status:

  • If the e-mail was read and the link was clicked, accrue bonuses to the customer.

  • If the e-mail was delivered but was not read, send SMS to the customer.

  • If the e-mail was not delivered, send it again.

To set up this branching you need to add three child actions to the Check e-mail status:

  • Accrue bonuses;

  • Send SMS;

  • Send e-mail.

Then edit the Check e-mail status action and specify criterion for each option:

This is how the chain of actions will look like:

Check e-mail status action settings dialog box