Send SMS

ActionSend SMS allows you to send a message to a customer.

If your SMS provider supports the Viber option, it is possible to send a Viber message or Viber -> SMS cascade.

You can learn more about using Viber here.

Send SMS action settings dialog box:

Dialog box without Viber option

Dialog box with active Viber option

You can use macros in the text of the message.

You can specify a mailing category to send the message only to interested customers:

Mailing category

Delivery management

By default, SMS are delivered to the recipient only in the allowed time interval in the Platform settings, for example from 9:00 a.m. to 9:00 p.m. If the recipient's location time is outside the allowable interval, the message will wait in the queue for the next day until the allowable delivery interval.

The Deliver immediately option allows you to ignore this rule and send the message immediately at the moment the campaign is triggered, ignoring the time at the location of the message recipient.

By default, the Deliver immediately option is disabled.

This function is relevant if the customers are located in several different time zones.

Important: The action of sending SMS messages is performed only for customers who simultaneously have the following:

• Active subscription to the SMS channel;

• Their phone number is specified;

• The phone is valid;

• Active subscription to a selected category (if specified).

Important: Any actions in the chain that are child nodes of the Send SMS node are performed only for the customers to whom the message has been sent (ignoring the delivery status).