Check e-mail status

ActionCheck e-mail status can be implemented after using the Send e-mail action. This allows you to implement different chains for customers depending on their reaction to the e-mail.

Check e-mail status action settings dialog box

Possible e-mail statuses:

• Undelivered;

• Delivered, not read;

• Read, no transition;

• Read, transition occurred.

Setting up the action:

1. Create the Check e-mail status action;

2. Create the required number of child actions;

3. Edit the Check e-mail status action and specify criterion for each option. The criterion is the customer's reaction to the e-mail.

Example of action:

Example of implementing the Check e-mail status action.

Send an e-mail, wait 3 days. Then check the e-mail status:

• If the e-mail was read and the link was clicked, accrue bonuses to the customer.

• If the e-mail was delivered but was not read, send SMS to the customer.

• If the e-mail was not delivered, send it again.

To set up this branching you need to add three child actions to the Check e-mail status:

• Accrue bonuses;

• Send SMS;

• Send e-mail.

Then edit the Check e-mail status action and specify criterion for each option:

This is how the chain of actions will look like: